Bug #115367

测试 Test-ST #113421: V4.0功能与专项测试

【BSP】【EVT2】【ST】【Eth0】【偶现2次】在以太网盒子连接情况下，插拔连接线，设备黑屏、没有端口，疑似设备关机

Added by 移动测试一组_CDTS 刘强 over 2 years ago. Updated about 2 years ago.

Status:CLOSEDStart date:2023-01-16
Priority:HighDue date:
Assignee:移动测试一组_CDTS 刘强% Done:

10%

Category:BSPEstimated time:3.00 hours
Target version:VC1_FSE_0082_20230314
Need_Info:-- Found Version:0068
Resolution:-- Degrated:--
Severity:Major Verified Version:
Reproducibility:Occasionally Fixed Version:
Test Type:ST Root cause:

Description

【前提条件】
None

【测试步骤】
1. 正常连接以太网盒子，设备正常开机
2. 在开机状态下移除以太网连接线
3. 查看设备情况

【预期结果】
3 设备正常工作，以太网断开连接

【实际结果】
3 设备黑屏，连接usb没有端口，疑似关机，重新上电恢复

eth插拔系统关机_01.00.0068.zip (26 MB) 移动测试一组_CDTS 刘强, 2023-01-16 19:10

tlog_sts40x190142_002_0221020922.tar.gz (4.38 MB) 移动测试一组_CDTS 刘强, 2023-02-23 18:51

History

#1 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

  • Subject changed from 【BSP】【EVT2】【ST】【Eth】【偶现2次】在以太网盒子连接情况下，插拔连接线，设备黑屏、没有端口，疑似设备关机 to 【BSP】【EVT2】【ST】【Eth0】【偶现2次】在以太网盒子连接情况下，插拔连接线，设备黑屏、没有端口，疑似设备关机

目前就偶现了两次

#2 Updated by CD BSP-杜磊 over 2 years ago

  • Assignee changed from CD BSP-唐金泽 to CD BSP-杜磊

#3 Updated by CD_BSP 彭文亮 over 2 years ago

  • % Done changed from 0 to 10
  • Estimated time set to 3.00

动作：
1）问了下刘强，软件版本是
13号的release版本
ftp://cdiot@192.168.87.46/Pre_figure/ReleaseBuild/Pre_figure_turbox-c2130c-la1.1-qssi12-release_v5.5/user/20230113/0718/FlatBuild_HH_VX1_MCE_FSE.M.R.user.01.00.0068.X101.zip
2）按照刘强的说明，进行了尝试，没有复现bug.
3) 对log进行了查看，没有寻找到有效的信息。
下一步：
1）由于该问题是偶现，解决起来会比较耗时；
2）该问题，也有可能是硬件问题，建议PM组织硬件同事一起分析；
3）为了更容易复现故障，根据分析，需要使用“2路延时时间继电器模块（需要购买，30元左右）”进行断连的动作模拟，以增加样本数量，尽早复现故障。

#4 Updated by CD BSP-杜磊 over 2 years ago

  • Status changed from New to NEED_INFO
  • Assignee changed from CD BSP-杜磊 to 移动测试一组_CDTS 刘强

Hi, 刘强，

根据附件log，暂未发现明显的错误，请帮忙有最新的DB版本复测一下。
使用pcba的单板，不要外壳的板子进行测试，若复现此问题，需要测量一下电压。

#5 Updated by CD TPM-王祥林 over 2 years ago

  • Target version set to VC1_FSE_0078_20230228

#6 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

User 0076
复现一次

#7 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

  • Status changed from NEED_INFO to ASSIGNED

#8 Updated by CD TPM-王祥林 over 2 years ago

  • Target version changed from VC1_FSE_0078_20230228 to VC1_FSE_0082_20230314

#9 Updated by System组-RD3_CDTS 蒋富雄 over 2 years ago

请告知复现问题的时间点

#10 Updated by CD BSP-杜磊 over 2 years ago

  • Assignee changed from CD BSP-杜磊 to System组-RD3_CDTS 蒋富雄

#11 Updated by System组-RD3_CDTS 蒋富雄 over 2 years ago

这里上次关机power off原因未知，Unknown power-off reason
cmdline中reboot是panic warm，reboot=panic_warm，需要确认是不是进dump，
01-01 08:00:03.119 0 0 I qcom,qpnp-power-on c440000.qcom,spmi: qcom,pm8150@0:qcom,power-on@800: PMIC@SID0 Power-on reason: Triggered from KPD (Power Key Press) and 'cold' boot
309 01-01 08:00:03.119 0 0 I qcom,qpnp-power-on c440000.qcom,spmi: qcom,pm8150@0:qcom,power-on@800: PMIC@SID0: Unknown power-off reason
310 01-01 08:00:03.119 0 0 I input : qpnp_pon as /devices/platform/soc/c440000.qcom,spmi/spmi-0/spmi0-00/c440000.qcom,spmi:qcom,pm8150@0:qcom,power-on@800/input/input0
311 01-01 08:00:03.119 0 0 I qcom,qpnp-power-on c440000.qcom,spmi: qcom,pm8150l@4:qcom,power-on@800: PMIC@SID4 Power-on reason: Triggered from PON1 (Secondary PMIC) and 'cold' boot
312 01-01 08:00:03.119 0 0 I qcom,qpnp-power-on c440000.qcom,spmi: qcom,pm8150l@4:qcom,power-on@800: PMIC@SID4: Unknown power-off reason
313 01-01 08:00:03.119 0 0 E qcom,qpnp-power-on c440000.qcom,spmi: qcom,pm8009@a:qcom,power-on@800: Invalid PON_PERPH_SUBTYPE 0x07
314 01-01 08:00:03.119 0 0 W qcom,qpnp-power-on: probe of c440000.qcom,spmi:qcom,pm8009@a:qcom,power-on@800 failed with error -22

#12 Updated by BSP组-RD3_TSCD 贾顺旺 over 2 years ago

  • Assignee changed from System组-RD3_CDTS 蒋富雄 to 移动测试一组_CDTS 刘强

按如下记录进行测试，未复现。
https://thundersoft.feishu.cn/docx/CCKVdA2floYQQEx09WicWOdjnmc

#13 Updated by CDTS_TEST 王成 over 2 years ago

  • Priority changed from Normal to High
  • Severity changed from Normal to Major

#14 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

目前重新验证合计：980次未复现
持续跟踪中

#15 Updated by CD BSP-杜磊 over 2 years ago

  • Status changed from ASSIGNED to NEED_INFO

如3/8日沟通，复现９００多次不复现，可以考虑暂时关闭，若以后复现再reopen.

#16 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

  • Status changed from NEED_INFO to RESOLVED

#17 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

  • Status changed from RESOLVED to VERIFIED

手动验证接近1000次未复现，先关闭此问题

#18 Updated by 移动测试一组_CDTS 刘强 over 2 years ago

  • Status changed from VERIFIED to CLOSED

#19 Updated by CDTS_TEST 王成 about 2 years ago

  • Status changed from CLOSED to New
  • Assignee changed from 移动测试一组_CDTS 刘强 to CD TPM-王祥林

麻烦看看这个BUG是否需要再次跟踪处理

#20 Updated by CD TPM-王祥林 about 2 years ago

  • Assignee changed from CD TPM-王祥林 to CD SYSTEM-夏旭

宗惠

麻烦再分析一下日志呢

#21 Updated by CD SYSTEM-夏旭 about 2 years ago

  • Status changed from New to RESOLVED
  • Assignee changed from CD SYSTEM-夏旭 to CDTS_TEST 王成

从日志看是在adb shell中关机的操作，靠成的的关机

./out/031_merged_logcat_file.log:68554:01-01 08:04:45.573 0 0 I init : sys.powerctl: do_shutdown: 0 IsShuttingDown: 0
./out/031_merged_logcat_file.log:68555:01-01 08:04:45.573 0 0 I init : Got shutdown_command 'reboot,shell' Calling HandlePowerctlMessage()
./out/031_merged_logcat_file.log:68556:01-01 08:04:45.573 0 0 I init : Clear action queue and start shutdown trigger
./out/031_merged_logcat_file.log:68557:01-01 08:04:45.573 0 0 I init : Entering shutdown mode
./out/031_merged_logcat_file.log:68558:01-01 08:04:45.574 0 0 I init : processing action (shutdown_done) from (<Builtin Action>:0)

#22 Updated by CDTS_TEST 王成 about 2 years ago

  • Assignee changed from CDTS_TEST 王成 to 移动测试一组_CDTS 刘强

验证下BUG

#23 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

手动验证100次未复现，先关闭此单
验证版本：FlatBuild_HH_MCE_FSE.M.R.user.01.00.0107.C104

#24 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago

  • Status changed from VERIFIED to CLOSED

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