Bug #117975
【IOVDEV-28227】【VC1】【台架/EE环境】【LVC1LABCAR0000555】【副屏遥控器】副屏遥控器出现白屏后，重新连接无法与副屏建立连接
| Status: | CLOSED | Start date: | 2023-05-16 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | 物联网测试组_CDTS 唐霞 | % Done: | 100% | |
| Category: | CD-FW | |||
| Target version: | - | |||
| Need_Info: | -- | Found Version: | 01.00.0094.C103_userdebug | |
| Resolution: | FIXED | Degrated: | No | |
| Severity: | Major | Verified Version: | ||
| Reproducibility: | Occasionally | Fixed Version: | 2023-05-19 | |
| Test Type: | User Experience | Root cause: | 连接稳定性问题 |
Description
IDCM：01.00.0094.C103_userdebug
手机号：15101135968
APP版本：V5.23.0_EE_05151535
问题时间：2023/5/16/09:13
问题车辆: LVC1LABCAR0000555
测试手机：iPhone 11
前提条件：车辆上电&手机与副屏保持统一网络环境
测试环境：EE
操作步骤：点击进入遥控器，关闭WiFi，打开WiFi，正常使用一段时间后，提示“连接已断开”；点击重新连接后出现白屏现象，之后返回HiPhi页面，多次点击进入遥控器，均无法建立连接
期望结果：遥控器正常使用，正常建立连接
20230516-095843.mp4 (8.72 MB)
20230516-09.06.46.txt 
(1.26 MB)
Related issues
History
#1 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago
根据票上的视频
进入副屏遥控页面 09:12 有个一闪而过的弹框 后续操作中 连接断开后 再次重连 白屏
根据日志分析
进入页面后 副屏SDK获取IP进行连接 连接失败 后续 连接成功
2023-05-16 09:12:07.484 queue[com.apple.main-thread] thread[12514657,]
[PRODUCE][通用] -[HHScreenVC1Controller connectServerIP] line93
副屏遥控器-ServerIPList
2023-05-16 09:12:07.900 queue[com.apple.root.default-qos] thread[12517045,]
[PRODUCE][通用] -[HHScreenVC1Controller connectStateCallBack:] line175
副屏遥控器-连接失败
2023-05-16 09:12:08.097 queue[com.apple.root.default-qos] thread[12517042,]
[PRODUCE][通用] -[HHScreenVC1Controller connectStateCallBack:] line131
副屏遥控器-连接成功
后续操作中连接断开 重新发起连接
2023-05-16 09:12:58.597 queue[com.apple.main-thread] thread[12514657,]
[PRODUCE][通用] -[HHScreenVC1Controller connectStateCallBack:]_block_invoke_2 line164
副屏遥控器-重新连接
副屏遥控器-Server connect failed, please try again later.-code=60
2023-05-16 09:12:59.467 queue[com.apple.root.default-qos] thread[12517656,]
[PRODUCE][通用] -[HHScreenVC1Controller connectStateCallBack:] line175
副屏遥控器-连接失败
连接失败 导致白屏 白屏已处理
需要副屏SDK分析为啥连接失败
#2 Updated by CD FW-廖涛 about 2 years ago
- Category set to CD-FW
- Status changed from New to ASSIGNED
- Assignee changed from CD FW-鲁凯峰 to CD FW-廖涛
#3 Updated by CD FW-廖涛 about 2 years ago
- % Done changed from 0 to 40
■ My analysis
目前连接流程为：
App 调用 SDK 发送广播消息，然后开启广播消息回复监听，副屏在收到广播消息后回复给发送方，App 收到回复后，使用 IP 地址创建 Socket 并发送连接消息。
通过视频现象和日志分析，由于网络切换后网络不稳定的不稳定，导致 Socket 连接失败，所以发送广播获取副屏 IP 失败，并且达到 App 自己设置的超时时间，所以报连接失败。
根据和 App 开发沟通，目前的连接超时为 App 自定义（5s），在网络不稳定的情况下，出现超时的情况属于正常情况。SDK 会进行连接优化，且正式版本副屏 IP 是固定的，不需要获取副屏 IP 的环节。
日志如下：
2023-05-16 09:12:59.458 queue[com.apple.root.default-qos] thread[12517656,]
[PRODUCE][通用] -[HHScreenVC1Controller logOutput:] line251
副屏遥控器SDK日志收集 Socket 86 connect failed.
2023-05-16 09:12:59.461 queue[com.apple.root.default-qos] thread[12517656,]
[PRODUCE][通用] -[HHScreenVC1Controller logOutput:] line251
副屏遥控器SDK日志收集 Socket 86 connect failed.
2023-05-16 09:12:59.463 queue[com.apple.root.default-qos] thread[12517656,]
[PRODUCE][通用] -[HHScreenVC1Controller logOutput:] line251
副屏遥控器SDK日志收集 Socket 86 connect failed.
2023-05-16 09:12:59.465 queue[com.apple.root.default-qos] thread[12517656,]
[PRODUCE][通用] -[HHScreenVC1Controller logOutput:] line251
副屏遥控器SDK日志收集 Socket 86 connect failed.
#4 Updated by CDTS-TEST 周婷 about 2 years ago
- Priority changed from Normal to High
- Severity changed from Normal to Major
#5 Updated by IoT scm about 2 years ago
| ID | Project | Branch | Uploader |
| 201135 | general/platform/vendor/thundercomm/apps/RemoteControlClients | Pre_figure_turbox-c2130c-la1.1-qssi12-dev | tao.liao@thundersoft.com |
| AF:RemoteControl: Client(iOS) - Improves heartbeat and connect stability. TC-RID: 1201-0206002 IssueID: TS-R-BUG-117975 Change-Id: If2a2cb075510ca34c6e5682c0a22041bb2e913dd |
|||
#6 Updated by CD FW-廖涛 about 2 years ago
- Status changed from ASSIGNED to RESOLVED
- Assignee changed from CD FW-廖涛 to 物联网测试组_CDTS 唐霞
- % Done changed from 40 to 100
- Resolution changed from -- to FIXED
- Degrated changed from -- to No
- Fixed Version set to 2023-05-19
- Root cause set to 连接稳定性问题
■ Current conclusion
问题已处理，遥控器 iOS SDK 已更新并提供给客户。
■ Next action
测试确认并同步客户。
#7 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago
- Status changed from RESOLVED to VERIFIED
#8 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago
- Status changed from VERIFIED to CLOSED