Bug #118221

【IOVISSUE-6978】【2023/05/17 20:09】【LJD8BB3F2P0000700】车机说副驾屏已打开状态,实际是黑着的

Added by CD TPM-王祥林 about 2 years ago. Updated about 2 years ago.

Status:CLOSEDStart date:2023-05-24
Priority:NormalDue date:2023-05-26
Assignee:CDTS_TEST 王成% Done:

0%

Category:黑屏
Target version:-
Need_Info:-- Found Version:01.00.0095.C103
Resolution:DUPLICATE Degrated:--
Severity:Normal Verified Version:
Reproducibility:Rarely Fixed Version:
Test Type:Free Test Root cause:同件BUG

Description

通过语音唤醒副屏,车机说现在是副驾屏已打开状态,但实际屏幕还是黑的。
问题发生时间:2023/05/17 20:09

log.zip (7.44 MB) CD TPM-王祥林, 2023-05-24 22:06

History

#1 Updated by CD TPM-王祥林 about 2 years ago

2023/05/18 16:24 Vivienne WANG 王俊阳 添加了评论 - 2023/05/18 16:24

根据日志分析 Log_633_076_20230517200907.7z :
(1)遥控器请求到当前副屏为关闭状态 并发送了副屏电源点击事件
05-17 20:09:01.987 10628 10658 D RemoteControlClient_MessageReader: praseEvent: json object = {"source":0,"token":"PyCqFaTYMfWlVUf","type":"current_screen_status","value":"screen_off"}
05-17 20:09:01.987 10628 10658 I HFSEM_REMOTE_CTRL: RemoteControlRepository-screen status:screen_off
05-17 20:09:01.988 10628 10658 I HFSEM_REMOTE_CTRL: RemoteControlOpenApiManager-open co-driver screen
05-17 20:09:01.991 10628 18201 D RemoteControlClient_SocketMessageUtil: Send message to service finished. direction: 1, messageType: 5, json: {"type":"power","source":0,"token":"PyCqFaTYMfWlVUf","value":"click"}

(2)接着 收到了62错误码 因此副屏打开失败 此处*需SDK服务端同事分析收到62错误码的原因*Lei YANG 杨磊

05-17 20:09:04.824 10628 10653 E RemoteControlClient_MessageReader: readFromServer: cant get data from service.
05-17 20:09:04.825 10628 10653 I HFSEM_REMOTE_CTRL: RemoteControlRepository-onError code=62;msg=Can not receive data from server.

(3)SDK客户端链接服务端成功后 遥控器重新请求了副屏状态 副屏SDK返回screen_on 即副屏为打开状态 若此时副屏实际是黑的 需SDK服务端同事分析屏幕状态码返回错误的原因Lei YANG 杨磊
05-17 20:09:04.825 10628 10653 E RemoteControlClient_ConnectionCommand: Now is connected
05-17 20:09:04.825 10628 10653 I HFSEM_REMOTE_CTRL: RemoteControlOpenApiManager-query co-driver screen power status

05-17 20:09:04.840 10628 10658 D RemoteControlClient_MessageReader: praseEvent: json object = {"source":0,"token":"PyCqFaTYMfWlVUf","type":"current_screen_status","value":"screen_on"}
05-17 20:09:04.840 10628 10658 I HFSEM_REMOTE_CTRL: RemoteControlRepository-screen status:screen_on
05-17 20:09:04.840 10628 10658 I HFSEM_REMOTE_CTRL: RemoteControlOpenApiManager-already open co-driver screen

#2 Updated by CD TPM-王祥林 about 2 years ago

v-YingWang 添加了评论 - 2023/05/18 21:39

中控遥控器端获取到副屏为熄灭状态,点击遥控器按钮点亮副屏,副屏日志显示亮屏成功。但屏幕无显示,疑似屏幕端异常。下一步需要和查看是否有屏幕的异常DTC日志

//查询结果为息屏
./000047_persist_00266_230517_200845.log:05-17 20:09:01.901 2269 2403 D RemoteControlService: Send message finished. direction: 16, messageType: 37, json: {"source":0,"token":"PyCqFaTYMfWlVUf","type":"current_screen_status","value":"screen_off"}
//按下电源键
./000047_persist_00266_230517_200845.log:05-17 20:09:01.910 2269 16474 D RemoteControlService: Request params: BaseRequestCommandBean{source=0, token='PyCqFaTYMfWlVUf', type='power', value='click'}
//上报屏幕点亮成功
./000047_persist_00266_230517_200845.log:05-17 20:09:01.973 2038 2038 I MicroServiceManager: requestResult(reportScreenDisplay) parameters is{"reportScreenDisplay":1}.

#3 Updated by CD TPM-王祥林 about 2 years ago

Pinging GAO 高平平 添加了评论 - 2023/05/23 20:07

帮看下此时是否有视频输出?另外上报屏幕点亮成功的逻辑是怎么样的(比如下发0x80 再回读?)谢谢

#4 Updated by CD TPM-王祥林 about 2 years ago

  • Assignee changed from CD TPM-王祥林 to CD BSP-余霄

余霄

帮忙看看客户问题的点亮逻辑。

#5 Updated by CD TPM-王祥林 about 2 years ago

#6 Updated by CD TPM-王祥林 about 2 years ago

  • Due date set to 2023-05-26

#7 Updated by CD TPM-王祥林 about 2 years ago

  • Assignee changed from CD BSP-余霄 to CD System 雷祥

#8 Updated by CD System 雷祥 about 2 years ago

  • Assignee changed from CD System 雷祥 to CD BSP-余霄

#9 Updated by CD BSP-余霄 about 2 years ago

目前从驱动的日志看到有设置屏幕亮屏的操作,并且检查到日志中没有异常。所以导致屏幕仍然没有亮的原因可能有两个:

1.驱动写了屏端寄存器,屏端内部异常导致没有点亮。

2.屏幕的亮度值被设置成了0.

下一步计划:

由于这个车没有接数据采集仪所以看不到屏端的CAN log,无法确认屏端当时的状态。所以控制会做如下操作。

1.驱动侧添加写入后的回读机制,如果异常的就retry五次,然后报DTC。

2.检测屏端是否有视频信号,如果没有就进行reset操作。

3.驱动侧添加亮度变化和亮灭屏的日志。

预计今天合入。

#10 Updated by CD BSP-余霄 about 2 years ago

  • Status changed from New to RESOLVED
  • Assignee changed from CD BSP-余霄 to CDTS_TEST 王成
  • Root cause set to 添加RETRY机制

同118238 BUG,新增retry机制

#11 Updated by CDTS-TEST 周婷 about 2 years ago

  • Status changed from RESOLVED to ASSIGNED
  • Assignee changed from CDTS_TEST 王成 to CD BSP-余霄

这个只是增加强化日志,没有实际解决,需进行跟踪

#12 Updated by CD BSP-余霄 about 2 years ago

目前,将这段时间的黑屏BUG做分类,如下:
1.屏端软件异常,电压异常、屏幕处于not ready状态等,需屏厂更新软件解决
2.主机端投屏ok,屏端背光未打开,主机端未做异常恢复机制。5.31合入代码解决。
3.no video异常,视频信号传输异常,该类BUG旧版本日志DTC无明显报错,5.31合入代码新增视频检测信号,并打印日志。
目前屏厂monkey测试出现2台异常,但现场未保留。正在让屏厂复现,并验证修改方案,预计验证OK后6.2号合入。

从日志中分析,该BUG为第3类。
目前5.31版本已提供VB给屏厂测试中,持续跟进屏厂测试结果中。

#13 Updated by CD BSP-余霄 about 2 years ago

  • Status changed from ASSIGNED to RESOLVED
  • Assignee changed from CD BSP-余霄 to CDTS_TEST 王成
  • Root cause changed from 添加RETRY机制 to 同件BUG

与118419为同件BUG,此票关闭。
保留118419跟进问题。

#14 Updated by CD TEST-方永红 about 2 years ago

  • Resolution changed from -- to DUPLICATE

#15 Updated by CD TEST-方永红 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

#16 Updated by CD TEST-方永红 about 2 years ago

  • Status changed from VERIFIED to CLOSED

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