Bug #118347

【IOVDEV-31208】【VC1】【100】【台架】【EE环境】【副屏】网络正常连接下，副屏点击腾讯视频播放器，首页模块加载切换其他模块再次切换，页面显示“数据加载失败”

Added by CDTS_TEST 王成 about 2 years ago. Updated about 2 years ago.

Status:CLOSEDStart date:2023-05-29
Priority:NormalDue date:
Assignee:CDTS_TEST 王成% Done:

0%

Category:依赖客户及其供应商解决
Target version:-
Need_Info:-- Found Version:01.00.100.c103
Resolution:-- Degrated:--
Severity:Normal Verified Version:
Reproducibility:Occasionally Fixed Version:
Test Type:ST Root cause:

Description

环境信息】EE环境
【问题出现时间】：20230529 13：33
【前提条件】：副屏上电

连接中控、时间与中控时间同步

网络连接情况正常

无开启开发者模式

副屏桌面无第三方应用

【操作步骤】
1.副屏点击腾讯视频，打开腾讯视频播放器

2.进入首页模块，切换其他模块，再次返回首页模块
【实际结果】
1.副屏点击腾讯视频进入腾讯视频首页模块显示一直加载，切换模块再次返回首页模块，腾讯视频首页显示数据加载失败
【期望结果】
1.副屏点击腾讯视频进入腾讯视频正常显示首页模块返回数据

【备注】：[视频]
【当前开机次数】：副屏当前开机第136次
【百度应用版本】：10.6.1003.9
【硬件版本号】：

【中控版本号】：03.02.0086.C102

【副屏版本号】：01.00.100.c103

IDCM VIN：HRYTTESTVINMGM402

SN：HRYTTESTVINID0402

概率此问题只出现一次

video_1685339353.mp4 (6.57 MB) CDTS_TEST 王成, 2023-05-29 17:07

1685351336547.zip (17.4 MB) CDTS_TEST 王成, 2023-05-29 17:09

History

#2 Updated by CD FW 曹覃刚 about 2 years ago

  • Category changed from CD-FW to 依赖客户及其供应商解决
  • Status changed from New to NEED_INFO
  • Assignee changed from CD FW 曹覃刚 to CDTS_TEST 王成

Hi 王成
从问题发生时间段看到腾讯视频进程有报下列错误，拉取配置接口失败
-----------------------
logcat/000136_persist_00563_230529_133326.log:1926:05-29 13:33:41.866 3051 3494 W System.err: java.lang.RuntimeException: gathre_report download error拉取配置接口返回错误, UnknownHostException
logcat/000136_persist_00563_230529_133326.log:1927:05-29 13:33:41.866 3051 3494 W System.err: at b02.g$a.c(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1928:05-29 13:33:41.866 3051 3494 W System.err: at b02.g$a.b(Unknown Source:0)
logcat/000136_persist_00563_230529_133326.log:1929:05-29 13:33:41.866 3051 3494 W System.err: at b02.f.run(Unknown Source:6)
logcat/000136_persist_00563_230529_133326.log:1930:05-29 13:33:41.866 3051 3494 W System.err: at gj1.l.run(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1931:05-29 13:33:41.866 3051 3494 W System.err: at gj1.z$b.run(Unknown Source:3)
logcat/000136_persist_00563_230529_133326.log:1932:05-29 13:33:41.866 3051 3494 W System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
logcat/000136_persist_00563_230529_133326.log:1933:05-29 13:33:41.866 3051 3494 W System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
logcat/000136_persist_00563_230529_133326.log:1934:05-29 13:33:41.866 3051 3494 W System.err: at java.lang.Thread.run(Thread.java:920)
logcat/000136_persist_00563_230529_133326.log:1935:05-29 13:33:41.867 3051 4801 W System.err: java.lang.RuntimeException: dc_drop_beacon_events download error拉取配置接口返回错误, UnknownHostException
logcat/000136_persist_00563_230529_133326.log:1936:05-29 13:33:41.867 3051 4801 W System.err: at b02.g$a.c(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1937:05-29 13:33:41.867 3051 4801 W System.err: at b02.g$a.b(Unknown Source:0)
logcat/000136_persist_00563_230529_133326.log:1938:05-29 13:33:41.867 3051 3548 E RDelivery_HttpsURLConnectionNetwork: handleException UnknownHostException Unable to resolve host "rdelivery.qq.com": No address associated with hostname
logcat/000136_persist_00563_230529_133326.log:1939:05-29 13:33:41.867 3051 4801 W System.err: at b02.f.run(Unknown Source:6)
logcat/000136_persist_00563_230529_133326.log:1940:05-29 13:33:41.867 3051 4801 W System.err: at gj1.l.run(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1941:05-29 13:33:41.867 3051 4801 W System.err: at gj1.z$b.run(Unknown Source:3)
logcat/000136_persist_00563_230529_133326.log:1942:05-29 13:33:41.867 3051 4801 W System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
logcat/000136_persist_00563_230529_133326.log:1943:05-29 13:33:41.867 3051 4801 W System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
logcat/000136_persist_00563_230529_133326.log:1944:05-29 13:33:41.867 3051 4801 W System.err: at java.lang.Thread.run(Thread.java:920)
logcat/000136_persist_00563_230529_133326.log:1945:05-29 13:33:41.868 3051 3495 W System.err: java.lang.RuntimeException: publish_predict_jsy_v1 download error拉取配置接口返回错误, UnknownHostException
logcat/000136_persist_00563_230529_133326.log:1946:05-29 13:33:41.868 3051 3495 W System.err: at b02.g$a.c(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1947:05-29 13:33:41.868 3051 3495 W System.err: at b02.g$a.b(Unknown Source:0)
logcat/000136_persist_00563_230529_133326.log:1948:05-29 13:33:41.868 3051 3495 W System.err: at b02.f.run(Unknown Source:6)
logcat/000136_persist_00563_230529_133326.log:1949:05-29 13:33:41.868 3051 3495 W System.err: at gj1.l.run(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1950:05-29 13:33:41.868 3051 3495 W System.err: at gj1.z$b.run(Unknown Source:3)
logcat/000136_persist_00563_230529_133326.log:1951:05-29 13:33:41.868 3051 3495 W System.err: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
logcat/000136_persist_00563_230529_133326.log:1952:05-29 13:33:41.868 3051 3495 W System.err: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
logcat/000136_persist_00563_230529_133326.log:1953:05-29 13:33:41.868 3051 3495 W System.err: at java.lang.Thread.run(Thread.java:920)
logcat/000136_persist_00563_230529_133326.log:1954:05-29 13:33:41.869 3051 3548 E RDelivery_HttpsURLConnectionNetwork: handleException UnknownHostException Unable to resolve host "rdelivery.qq.com": No address associated with hostname
logcat/000136_persist_00563_230529_133326.log:1955:05-29 13:33:41.869 3051 3364 W System.err: java.lang.RuntimeException: short_video_user_portrait download error拉取配置接口返回错误, UnknownHostException
logcat/000136_persist_00563_230529_133326.log:1956:05-29 13:33:41.869 3051 3364 W System.err: at b02.g$a.c(Unknown Source:2)
logcat/000136_persist_00563_230529_133326.log:1957:05-29 13:33:41.869 3051 3364 W System.err: at b02.g$a.b(Unknown Source:0)
logcat/000136_persist_00563_230529_133326.log:1958:05-29 13:33:41.869 3051 3364 W System.err: at b02.f.run(Unknown Source:6)
-----------------------

这应该是三方应用内部的问题，系统侧无法修改, 请帮助同步此信息

#3 Updated by 物联网测试组_TSCD 王维 about 2 years ago

  • Status changed from NEED_INFO to RESOLVED

#4 Updated by 物联网测试组_TSCD 王维 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

#5 Updated by 物联网测试组_TSCD 王维 about 2 years ago

  • Status changed from VERIFIED to CLOSED

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