Bug #118358

【IOVDEV-31230】【VC1】【0095】【台架】【EE环境】【副屏】点击切换WIFI开启，副屏熄屏

Added by CDTS_TEST 王成 about 2 years ago. Updated almost 2 years ago.

Status:CLOSEDStart date:2023-05-29
Priority:UrgentDue date:
Assignee:CDTS_TEST 王成% Done:

0%

Category:黑屏
Target version:-
Need_Info:-- Found Version:01.00.0095.c103
Resolution:-- Degrated:--
Severity:Critical Verified Version:
Reproducibility:Frequently Fixed Version:
Test Type:ST Root cause:屏厂更新软件

Description

【环境信息】EE环境

【问题出现时间】：20230529

【前提条件】：副屏上电，网络正常

【操作步骤】

1.点击切换WIFI开启。
【实际结果】

1.副屏熄屏。

【期望结果】

1.副屏正常显示。
【备注】：

台架Log地址：https://ofs.human-horizons.com/#/download/index/ZF4WBCRMLG8%3D

【当前开机次数】：副屏第133次开机

【应用版本】：/

【VIN】：HRYTTESTVINMGM401

【硬件版本号】：/
【中控版本号】：03.02.0082.C101
【副屏版本号】：01.00.0095.c103

log.png (25.8 KB) CD SYSTEM-夏旭, 2023-05-30 16:19

log.png (25.8 KB) CD SYSTEM-夏旭, 2023-05-30 16:37

kenel_error.png (28.8 KB) CD SYSTEM-夏旭, 2023-05-30 16:37

log.png (25.8 KB) CD SYSTEM-夏旭, 2023-05-30 17:20

Log Log Kenel_error Log

History

#2 Updated by CDTS-TEST 周婷 about 2 years ago

  • Priority changed from Normal to Urgent

#3 Updated by CD SYSTEM-夏旭 about 2 years ago

Hi 杜磊:

请确认一下，是否disaplay的问题

1.客户说发生问题在05-29 10:51 左右

2. 发现屏的电有出现异常的情况
./FSEM_000135_0257_0529130526/kernel/000135_kernel_00315_700101_080009.log.ing:1031:05-29 10:51:09.915 0 0 E [ 25.249050] DTC_Display: Abnormal voltage: 0mV

#4 Updated by CD SYSTEM-夏旭 about 2 years ago

#5 Updated by CD SYSTEM-夏旭 about 2 years ago

#6 Updated by CD SYSTEM-夏旭 about 2 years ago

  • Assignee changed from CD SYSTEM-夏旭 to CD BSP-杜磊

#7 Updated by CD BSP-余霄 about 2 years ago

Line 611: 05-29 10:50:56.139 0 0 E [ 11.472485] DTC_Display: Abnormal voltage: 0mV
Line 612: 05-29 10:50:56.139 0 0 E [ 11.472494] DTC_Display: screen not ready(0), bl_sta(112), lvl(0)
Line 909: 05-29 10:50:57.403 0 0 E [ 12.736566] DTC_Display: Abnormal voltage: 0mV
Line 964: 05-29 10:50:59.731 0 0 E [ 15.064503] DTC_Display: Unknow lcm temperature status: 0x71
Line 965: 05-29 10:50:59.731 0 0 E [ 15.064515] DTC_Display: screen not ready(0), bl_sta(113), lvl(0)
Line 979: 05-29 10:51:01.747 0 0 E [ 17.081935] DTC_Display: Abnormal voltage: 0mV
Line 992: 05-29 10:51:03.763 0 0 E [ 19.097926] DTC_Display: Unknow lcm temperature status: 0x73
Line 993: 05-29 10:51:03.763 0 0 E [ 19.097959] DTC_Display: screen not ready(0), bl_sta(115), lvl(0)
Line 1014: 05-29 10:51:05.783 0 0 E [ 21.116700] DTC_Display: Abnormal voltage: 0mV
Line 1024: 05-29 10:51:07.803 0 0 E [ 23.137422] DTC_Display: Abnormal voltage: 0mV
Line 1031: 05-29 10:51:09.915 0 0 E [ 25.249050] DTC_Display: Abnormal voltage: 0mV
Line 1041: 05-29 10:51:11.828 0 0 E [ 27.160656] DTC_Display: Abnormal voltage: 0mV
Line 1042: 05-29 10:51:11.828 0 0 E [ 27.160675] DTC_Display: screen not ready(0), bl_sta(0), lvl(72)
Line 1079: 03-01 19:40:51.452 0 0 E [ 29.176487] DTC_Display: Unknow lcm temperature status: 0x73
Line 1080: 03-01 19:40:51.452 0 0 E [ 29.176498] DTC_Display: screen not ready(0), bl_sta(115), lvl(0)
Line 1097: 03-01 19:40:53.905 0 0 E [ 31.608631] DTC_Display: Abnormal voltage: 0mV
Line 1098: 03-01 19:40:53.905 0 0 E [ 31.608658] DTC_Display: screen not ready(0), bl_sta(0), lvl(72)
Line 1138: 03-01 19:40:59.505 0 0 E [ 37.240499] DTC_Display: Abnormal voltage: 0mV
Line 1161: 03-01 19:41:03.548 0 0 E [ 41.276739] DTC_Display: Abnormal voltage: 0mV
Line 1162: 03-01 19:41:03.548 0 0 E [ 41.276772] DTC_Display: screen not ready(0), bl_sta(0), lvl(71)
Line 1169: 03-01 19:41:05.348 0 0 E [ 43.080698] DTC_Display: Abnormal voltage: 0mV
Line 1182: 03-01 19:41:07.674 0 0 E [ 45.408540] DTC_Display: Abnormal voltage: 0mV
Line 1192: 03-01 19:41:10.041 0 0 E [ 47.324642] DTC_Display: Unknow lcm temperature status: 0x72
Line 1193: 03-01 19:41:10.041 0 0 E [ 47.324657] DTC_Display: screen not ready(0), bl_sta(114), lvl(0)
Line 1210: 03-01 19:41:14.069 0 0 E [ 51.352635] DTC_Display: Abnormal voltage: 0mV
Line 1219: 03-01 19:41:16.505 0 0 E [ 53.788528] DTC_Display: Abnormal voltage: 0mV
Line 1220: 03-01 19:41:16.505 0 0 E [ 53.788544] DTC_Display: screen not ready(0), bl_sta(113), lvl(0)
Line 1237: 03-01 19:41:20.117 0 0 E [ 57.400516] DTC_Display: Unknow lcm temperature status: 0x71
Line 1238: 03-01 19:41:20.117 0 0 E [ 57.400531] DTC_Display: screen not ready(0), bl_sta(113), lvl(0)
Line 1243: 03-01 19:41:21.717 0 0 E [ 59.000546] DTC_Display: Abnormal voltage: 0mV
Line 1271: 03-01 19:41:28.181 0 0 E [ 65.465030] DTC_Display: Abnormal voltage: 0mV
Line 1286: 05-29 13:05:08.096 0 0 E [ 67.584579] DTC_Display: Abnormal voltage: 0mV
Line 1295: 05-29 13:05:10.112 0 0 E [ 69.600706] DTC_Display: Abnormal voltage: 0mV
Line 1296: 05-29 13:05:10.113 0 0 E [ 69.600739] DTC_Display: screen not ready(0), bl_sta(113), lvl(0)
Line 1303: 05-29 13:05:11.816 0 0 E [ 71.305007] DTC_Display: screen not ready(0), bl_sta(0), lvl(71)
Line 1314: 05-29 13:05:14.253 0 0 E [ 73.741012] DTC_Display: Abnormal voltage: 0mV
Line 1323: 05-29 13:05:16.473 0 0 E [ 75.960676] DTC_Display: Abnormal voltage: 0mV
Line 1324: 05-29 13:05:16.473 0 0 E [ 75.960712] DTC_Display: screen not ready(0), bl_sta(113), lvl(0)
Line 1331: 05-29 13:05:18.073 0 0 E [ 77.560676] DTC_Display: Unknow lcm temperature status: 0x71
Line 1332: 05-29 13:05:18.073 0 0 E [ 77.560707] DTC_Display: screen not ready(0), bl_sta(0), lvl(71)
Line 1341: 05-29 13:05:19.985 0 0 E [ 79.473413] DTC_Display: Abnormal voltage: 0mV
Line 1350: 05-29 13:05:22.105 0 0 E [ 81.592939] DTC_Display: Abnormal voltage: 0mV
Line 1351: 05-29 13:05:22.105 0 0 E [ 81.592975] DTC_Display: screen not ready(0), bl_sta(0), lvl(71)

屏端异常导致，更新后的软件已提供VB给客户验证

#8 Updated by CD BSP-杜磊 about 2 years ago

  • Status changed from New to ASSIGNED

#9 Updated by CDTS-TEST 周婷 about 2 years ago

  • Assignee changed from CD BSP-杜磊 to CD BSP-余霄

请跟踪屏厂VB 压测出现黑屏问题

#10 Updated by CDTS-TEST 周婷 about 2 years ago

  • Category changed from BSP to 黑屏

#11 Updated by CD BSP-余霄 about 2 years ago

目前，将这段时间的黑屏BUG做分类，如下：
1.屏端软件异常，电压异常、屏幕处于not ready状态等，需屏厂更新软件解决
2.主机端投屏ok，屏端背光未打开，主机端未做异常恢复机制。5.31合入代码解决。
3.no video异常，视频信号传输异常，该类BUG旧版本日志DTC无明显报错，5.31合入代码新增视频检测信号，并打印日志。
目前屏厂monkey测试出现2台异常，但现场未保留。正在让屏厂复现，并验证修改方案，预计验证OK后6.2号合入。

从日志中分析，该BUG为第1类。
目前5.31版本已提供VB给屏厂测试中，持续跟进屏厂测试结果中。

#12 Updated by CD BSP-余霄 about 2 years ago

  • Status changed from ASSIGNED to RESOLVED
  • Assignee changed from CD BSP-余霄 to CDTS_TEST 王成
  • Root cause set to 屏厂更新软件

与118378为同件BUG：
该BUG需要屏厂更新MCU软件，非主机端问题。

#13 Updated by SZTS_TEST 邹涛 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

在FlatBuild_HH_MCE_FSE.M.D.user.01.00.C104.202306100050 版本验证通过

#14 Updated by CDTS_TEST 王成 almost 2 years ago

  • Status changed from VERIFIED to CLOSED

副屏WIFI入口已取消，关闭bug

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