Bug #118503

【IOVDEV-32511】【内部】【VC1】【0072】【台架】【EE环境】【副屏】副屏严重卡顿王者荣耀白屏，打开应用响应延迟太高，打开设置-黑屏-除下拉通知手势外其余手势无响应

Added by CDTS_Test 吴诗雨 about 2 years ago. Updated almost 2 years ago.

Status:CLOSEDStart date:2023-06-05
Priority:NormalDue date:
Assignee:CDTS_Test 吴诗雨% Done:

20%

Category:依赖客户及其供应商解决
Target version:-
Need_Info:-- Found Version:副屏：01.00.0106.C104
Resolution:-- Degrated:--
Severity:Critical Verified Version:
Reproducibility:Every time Fixed Version:
Test Type:ST Root cause:

Description

【环境信息】EE环境
【问题出现时间】：2023-06-03 13:23
【开机次数】：第234次
【前提条件】：
1.副屏上电
2.下载并安装王者荣耀
3.游戏模式开关开启
3.登录企业微信、飞书、QQ、微信
【问题操作步骤】：
1.打开设置后收起到后台-确保下次热启动设置
2.冷启动王者荣耀-返回桌面再打开（重复）
3.返回HOME页切换设置-返回HOME页切换王者荣耀-再返回HOME页切换设置
2.下拉控制中心-点击录制快捷开关开始录制

【实际结果】：副屏明显卡顿，王者荣耀白屏，应用无响应，设置黑屏无响应，设置中使用手势无响应

【期望结果】：正常启动游戏，正常打开设置，设备运行流畅不卡顿

【备注】：发生时间段在13:21-13:26
台架历史Log地址：https://ofs.human-horizons.com/#/download/index/VCiqs7Es36U%3D
台架视频地址：https://ofs.human-horizons.com/#/download/index/3KOW8WqHFWM%3D

【影响版本】：副屏：01.00.0106.C104
【VIN】：HRYTTESTVINMGM400
【硬件版本号】：/
【是否能恢复】：

603.13：21副屏严重卡顿王者荣耀白屏，打开应用响应延迟太高，打开设置-黑屏-除下拉通知手势外其余手势无响应245次.mp4 (36.6 MB) CDTS_Test 吴诗雨, 2023-06-03 18:52

Subtasks

Bug #118563: 解决王者荣耀和OTA进程的Selinux问题NewCD BSP赖永惺

Related issues

Related to Figure - Bug #118599: IOVDEV-33049【内部】【VC1】【0106】【台架】【EE环境】【副屏】副屏在edge浏览器界面发生冻屏现象 CLOSED 2023-06-07

History

#2 Updated by CD FW 曹覃刚 about 2 years ago

  • Category changed from CD-FW to 依赖客户及其供应商解决
  • Status changed from New to NEED_INFO
  • Assignee changed from CD FW 曹覃刚 to CDTS_Test 吴诗雨

Hi 诗雨
■ 我的分析
①问题发生时，系统内存很低，已经触发lowmemorykiller
logcat/000245_persist_04505_230603_132102.log:93:06-03 13:21:03.519 520 520 I lowmemorykiller: Kill 'com.qualcomm.qti.qms.service.trustzoneaccess' (4920), uid 10056, oom_score_adj 965 to free 44800kB rss, 39424kb swap
logcat/000245_persist_04505_230603_132102.log:208:06-03 13:21:04.563 520 520 I lowmemorykiller: Kill 'com.android.webview:webview_service' (6475), uid 10067, oom_score_adj 960 to free 80356kB rss, 0kb swap
logcat/000245_persist_04505_230603_132102.log:332:06-03 13:21:05.601 520 520 I lowmemorykiller: Kill 'android.process.media' (3671), uid 10018, oom_score_adj 955 to free 49860kB rss, 38980kb swap
logcat/000245_persist_04505_230603_132102.log:475:06-03 13:21:06.640 520 520 I lowmemorykiller: Kill 'com.android.shell' (4017), uid 2000, oom_score_adj 955 to free 44316kB rss, 39408kb swap
logcat/000245_persist_04505_230603_132102.log:586:06-03 13:21:07.680 520 520 I lowmemorykiller: Kill 'com.android.webview:webview_service' (8094), uid 10067, oom_score_adj 960 to free 62848kB rss, 0kb swap
logcat/000245_persist_04505_230603_132102.log:775:06-03 13:21:08.719 520 520 I lowmemorykiller: Kill 'com.android.traceur' (3429), uid 10026, oom_score_adj 995 to free 45568kB rss, 39408kb swap
logcat/000245_persist_04505_230603_132102.log:883:06-03 13:21:09.759 520 520 I lowmemorykiller: Kill 'com.android.externalstorage' (4277), uid 10027, oom_score_adj 985 to free 81076kB rss, 8kb swap
logcat/000245_persist_04505_230603_132102.log:1388:06-03 13:21:10.801 520 520 I lowmemorykiller: Kill 'com.android.gallery3d' (6226), uid 10066, oom_score_adj 975 to free 77776kB rss, 8kb swap
logcat/000245_persist_04505_230603_132102.log:1527:06-03 13:21:11.853 520 520 I lowmemorykiller: Kill 'com.tencent.mobileqq' (3574), uid 10035, oom_score_adj 975 to free 158636kB rss, 43512kb swap
logcat/000245_persist_04505_230603_132102.log:1661:06-03 13:21:12.880 520 520 I lowmemorykiller: Kill 'com.android.settings.intelligence' (7783), uid 10061, oom_score_adj 965 to free 171396kB rss, 8kb swap
logcat/000245_persist_04505_230603_132102.log:1771:06-03 13:21:13.919 520 520 I lowmemorykiller: Kill 'com.android.webview:webview_service' (8131), uid 10067, oom_score_adj 960 to free 62980kB rss, 0kb swap
logcat/000245_persist_04505_230603_132102.log:1900:06-03 13:21:14.962 520 520 I lowmemorykiller: Kill 'com.android.documentsui' (5951), uid 10022, oom_score_adj 950 to free 155236kB rss, 8kb swap
logcat/000245_persist_04505_230603_132102.log:2014:06-03 13:21:16.002 520 520 I lowmemorykiller: Kill 'com.android.permissioncontroller' (3985), uid 10091, oom_score_adj 945 to free 51396kB rss, 35860kb swap

②在13:25桌面发生了ANR，从trace中看，桌面本身没有异常，但是hht_ota_mgr这个ota的进程，cpu使用率突然拉高，且在13:15~13:45疯狂在打印avc的日志
6-03 13:25:30.253 1544 9436 E ActivityManager: ANR in com.android.launcher3 (com.android.launcher3/.uioverrides.QuickstepLauncher)
06-03 13:25:30.253 1544 9436 E ActivityManager: CPU usage from 44370ms to 0ms ago (2023-06-03 13:24:45.525 to 2023-06-03 13:25:29.895):
06-03 13:25:30.253 1544 9436 E ActivityManager: 99% 2695/hht_ota_mgr: 40% user + 58% kernel
06-03 13:25:30.253 1544 9436 E ActivityManager: 25% 1544/system_server: 17% user + 8.2% kernel / faults: 508970 minor 13 major
06-03 13:25:30.253 1544 9436 E ActivityManager: 16% 1004/surfaceflinger: 12% user + 4.1% kernel / faults: 98 minor

06-03 13:15:02.119 2695 2695 I auditd : type=1400 audit(0.0:4470331): avc: denied { read } for comm="event_loop" lport=13400 scontext=u:r:hht_ota_mgr:s0 tcontext=u:r:hht_ota_mgr:s0 tclass=udp_socket permissive=0
06-03 13:15:02.119 2695 2695 W event_loop: type=1400 audit(0.0:4470331): avc: denied { read } for lport=13400 scontext=u:r:hht_ota_mgr:s0 tcontext=u:r:hht_ota_mgr:s0 tclass=udp_socket permissive=0
.................
06-03 13:45:00.811 2695 2695 I auditd : type=1400 audit(0.0:481833308): avc: denied { read } for comm="event_loop" lport=13400 scontext=u:r:hht_ota_mgr:s0 tcontext=u:r:hht_ota_mgr:s0 tclass=udp_socket permissive=0
06-03 13:45:00.811 2695 2695 W event_loop: type=1400 audit(0.0:481833308): avc: denied { read } for lport=13400 scontext=u:r:hht_ota_mgr:s0 tcontext=u:r:hht_ota_mgr:s0 tclass=udp_socket permissive=0

■ 下一步计划
①问题发生时，系统内存很低，已经触发lowmemorykiller
-系统内存占用过高的情况下，王者荣耀启动响应慢，是正常的，建议用户清理下后台，再使用
②在13:25桌面发生了ANR，从trace中看，桌面本身没有异常，但是hht_ota_mgr这个ota的进程，cpu使用率突然拉高，且在13:15~13:45疯狂在打印avc的日志
-hht_ota_mgr这个ota的进程，cpu使用率突然拉高，持续打印avc日志半小时，导致系统发生anr，需要客户那边负责OTA的同事检查看看

请帮助同步此信息，谢谢

#3 Updated by CDTS_TEST 王成 about 2 years ago

  • Assignee changed from CDTS_Test 吴诗雨 to CD BSP 叶鹏

请排查OTA进程为啥突然拉高的问题

#4 Updated by CDTS-TEST 周婷 about 2 years ago

  • Assignee changed from CD BSP 叶鹏 to CD TPM-王祥林

建子票让永星处理AVC 问题

#5 Updated by CD TPM-王祥林 about 2 years ago

  • Status changed from NEED_INFO to RESOLVED
  • Assignee changed from CD TPM-王祥林 to CDTS_Test 吴诗雨

avc错误已经入库，此票转到jira上跟踪。内部票关闭。

#6 Updated by SZTS_TEST 邹涛 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

在 FlatBuild_HH_MCE_FSE.M.D.user.01.00.C104.202306100050版本验证通过

#7 Updated by CDTS_Test 吴诗雨 almost 2 years ago

  • Status changed from VERIFIED to CLOSED

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