Bug #118547

【IOVDEV-32776】【内部】【VC1】【0072】【台架】【EE环境】【副屏】【第三方应用】爱奇艺使用小窗视频观看后返回上一级手势失效

Added by CDTS_Test 吴诗雨 about 2 years ago. Updated about 2 years ago.

Status:CLOSEDStart date:2023-06-05
Priority:HighDue date:
Assignee:CDTS_Test 吴诗雨% Done:

0%

Category:依赖客户及其供应商解决
Target version:-
Need_Info:-- Found Version:副屏：01.00.0106.C104
Resolution:-- Degrated:--
Severity:Major Verified Version:
Reproducibility:Every time Fixed Version:
Test Type:ST Root cause:

Description

【环境信息】EE环境
【问题出现时间】：2023-06-03 15:44
【开机次数】：第234次
【前提条件】：
1.副屏上电
2.下载并安装爱奇艺（视频中为最新版11.5.0）
【问题操作步骤】：
1.打开爱奇艺
2.长按视频封面-打开小窗口播放
3.屏幕左侧边缘右滑返回上一级直到返回到HOME页
4.再次打开爱奇艺
5.长按视频封面-打开小窗口播放
5.屏幕左侧边缘右滑返回上一级

【实际结果】：副屏没有返回上级箭头，返回上一级手势不执行

【期望结果】：设备手势识别正常，执行返回上一级操作

【备注】：跟随操作步骤或视频操作一步一步来必现问题，操作中不执行底部上滑操作

台架实时Log地址：https://ofs.human-horizons.com/#/download/index/KgM7e8nOupg%3D
台架历史Log地址：https://ofs.human-horizons.com/#/download/index/uaAEH%2BKyvSQ%3D
台架视频地址：https://ofs.human-horizons.com/#/download/index/LXtXI5OcqiA%3D

【影响版本】：副屏：01.00.0106.C104
【VIN】：HRYTTESTVINMGM400
【硬件版本号】：/
【是否能恢复】：

History

#2 Updated by CD FW 曹覃刚 about 2 years ago

  • Status changed from New to ASSIGNED

■ 我的分析
根据视频可知，问题发生在18:45:20~18:46:00
-----------
000249_persist_00566_230605_154534.log:156:06-05 15:45:36.241 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_DOWN, actionButton=0, id0=0, x0=28.0, y0=461.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8346845, downTime=8346845, deviceId=4, source=0x5002, displayId=0, eventId=39301528 }
000249_persist_00566_230605_154534.log:160:06-05 15:45:36.385 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_UP, actionButton=0, id0=0, x0=28.0, y0=461.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8346989, downTime=8346845, deviceId=4, source=0x5002, displayId=0, eventId=817222469 }
000249_persist_00566_230605_154534.log:184:06-05 15:45:36.863 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_DOWN, actionButton=0, id0=0, x0=79.0, y0=475.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8347467, downTime=8347467, deviceId=4, source=0x5002, displayId=0, eventId=593065196 }
000249_persist_00566_230605_154534.log:185:06-05 15:45:36.955 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_UP, actionButton=0, id0=0, x0=79.0, y0=475.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8347559, downTime=8347467, deviceId=4, source=0x5002, displayId=0, eventId=1038459822 }
000249_persist_00566_230605_154534.log:237:06-05 15:45:37.315 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_DOWN, actionButton=0, id0=0, x0=53.0, y0=461.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8347919, downTime=8347919, deviceId=4, source=0x5002, displayId=0, eventId=335131586 }
000249_persist_00566_230605_154534.log:238:06-05 15:45:37.419 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_UP, actionButton=0, id0=0, x0=53.0, y0=461.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8348023, downTime=8347919, deviceId=4, source=0x5002, displayId=0, eventId=550382618 }
000249_persist_00566_230605_154534.log:1251:06-05 15:45:45.089 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_DOWN, actionButton=0, id0=0, x0=249.0, y0=771.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8355697, downTime=8355697, deviceId=4, source=0x5002, displayId=0, eventId=255155088 }
000249_persist_00566_230605_154534.log:1300:06-05 15:45:45.146 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_MOVE, actionButton=0, id0=0, x0=259.0, y0=771.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8355754, downTime=8355697, deviceId=4, source=0x5002, displayId=0, eventId=1044323888 }
000249_persist_00566_230605_154534.log:1304:06-05 15:45:45.183 8073 8073 D ViewTouchDebug: mView : DecorView@2920180[WelcomeActivity]Receive event : MotionEvent { action=ACTION_UP, actionButton=0, id0=0, x0=259.0, y0=771.0, toolType0=TOOL_TYPE_FINGER, buttonState=0, classification=NONE, metaState=0, flags=0x2, edgeFlags=0x0, pointerCount=1, historySize=0, eventTime=8355791, downTime=8355697, deviceId=4, source=0x5002, displayId=0, eventId=949300810 }
在18:45:3+ 有收到点击事件
在18:45:20~18:45:35之间，多次滑动过屏幕，但是并没有收到滑动事件

000249_persist_00557_230605_154459.log:211:06-05 15:45:00.460 25333 25333 E neuron.client: [main] doFireEvent start service intent=ff7b17dc-c0cc-411e-8bcc-09329f5fb84c failed, handle lost event
000249_persist_00568_230605_154557.log:407:06-05 15:46:00.649 25333 25333 E neuron.client: [main] doFireEvent start service intent=02a460bb-d633-4ba1-ae02-d5ea0799183f failed, handle lost event
000249_persist_00565_230605_154520.log:82:06-05 15:45:20.992 25333 25333 E neuron.client: [main] doFireEvent start service intent=13ed1085-a7ed-4b75-a2d2-084ed1965ad0 failed, handle lost event
000249_persist_00565_230605_154520.log:945:06-05 15:45:30.553 25333 25333 E neuron.client: [main] doFireEvent start service intent=08d4d99c-20f4-4234-b415-2d92a58a04a0 failed, handle lost event
在问题发生附近出现了 handle lost event 的日志，该日志是B站的进程打印出来的
猜测与此有关
-----------

■ 下一步计划
继续调查18:45:20~18:45:35之间，没有收到滑动事件的原因
可能是B站导致

#3 Updated by CD FW 曹覃刚 about 2 years ago

  • Assignee changed from CD FW 曹覃刚 to CD FW-廖涛

#4 Updated by CD FW-廖涛 about 2 years ago

  • Category changed from CD-FW to 依赖客户及其供应商解决
  • Status changed from ASSIGNED to NEED_INFO
  • Assignee changed from CD FW-廖涛 to CDTS_Test 吴诗雨

■ Current conclusion
客户确认为爱奇艺版本太低导致，JIRA 问题已关闭。

■ Next action
测试确认。

#5 Updated by CDTS_TEST 王成 about 2 years ago

  • Status changed from NEED_INFO to RESOLVED

客户确认：
下载最新版爱奇艺后此bug不复现，关闭此bug单

#6 Updated by CDTS_TEST 王成 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

#7 Updated by CDTS_TEST 王成 about 2 years ago

  • Status changed from VERIFIED to CLOSED

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