Bug #118597

Bug #118493: 【BSP】--【VC1】【台架】-【客户现场】【0072中控】-中控网络不可用的情况下，中控操作整车下电，重启后TP不可用

IOVDEV-33032【内部】【VC1】【0095】【台架】【EE环境】【副屏】副屏冻屏

Added by CD TEST-方永红 about 2 years ago. Updated almost 2 years ago.

Status:CLOSEDStart date:2023-06-06
Priority:UrgentDue date:
Assignee:移动测试一组_CDTS 刘强% Done:

90%

Category:冻屏
Target version:-
Need_Info:-- Found Version:0106
Resolution:-- Degrated:--
Severity:Normal Verified Version:
Reproducibility:Rarely Fixed Version:
Test Type:ST Root cause:TP失效无报点

Description

【环境信息】EE环境

【问题出现时间】：20230606 18:58

【前提条件】：副屏上电，网络正常

【操作步骤】

1.向上滑动点击副屏。
【实际结果】

1.副屏冻屏。

【期望结果】

1.正常进入副屏主界面。
【备注】：

台架Log地址：https://ofs.human-horizons.com/#/download/index/452O6KbOEl4%3D

台架视频地址：https://ofs.human-horizons.com/#/download/index/G0WiDOM5VOs%3D

【当前开机次数】：副屏第91次开机

【应用版本】：/

【VIN】：HRYTTESTVINMGM816

【硬件版本号】：/
【中控版本号】：03.02.0088.C103
【副屏版本号】：01.00.0106.C104

History

#2 Updated by CD FW 曹覃刚 about 2 years ago

  • Status changed from New to ASSIGNED
  • Assignee changed from CD FW 曹覃刚 to CD BSP-杜磊

Hi 杜磊
■ 我的分析
1.复现视频中，滑动屏幕没有反应，操作投屏是正常的
2.抓取的event日志，没有内容输出
综上，应该是屏幕硬件出现问题，没有上报事件

■ 下一步计划
需要BSP的同学帮忙分析，为什么没有事件上报，谢谢

#3 Updated by CD BSP-杜磊 about 2 years ago

从log分析，TP从18:13之前发生TP自检错误异常，导致TP无法报点

kernel/000091_kernel_00183_230606_181054.log
618:06-06 18:13:07.168 0 0 I : [ 3169.903665] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
627:06-06 18:13:09.187 0 0 I : [ 3171.923225] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
636:06-06 18:13:11.187 0 0 I : [ 3173.922884] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
645:06-06 18:13:13.187 0 0 I : [ 3175.922477] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
654:06-06 18:13:15.187 0 0 I : [ 3177.922759] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
663:06-06 18:13:17.187 0 0 I : [ 3179.922302] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
672:06-06 18:13:19.208 0 0 I : [ 3181.942710] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
681:06-06 18:13:21.208 0 0 I : [ 3183.942317] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
690:06-06 18:13:23.207 0 0 I : [ 3185.942983] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
704:06-06 18:13:25.208 0 0 I : [ 3187.942853] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
716:06-06 18:13:27.228 0 0 I : [ 3189.962454] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
726:06-06 18:13:29.228 0 0 E : [ 3191.960726] atmel_mxt_ts 0-004a: __mxt_read_reg: i2c transfer failed (-107)

TP中断从18:13后就无明显增长，
FSEM_000091_0084_0606185039/interrupts/interrupts.txt
Tue Jun 6 18:13:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:14:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:14:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:15:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:15:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:16:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:16:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:17:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:17:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:18:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:18:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:19:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:19:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:20:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:20:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:21:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:21:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:22:23 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts
Tue Jun 6 18:22:53 CST 2023
350: 2060 0 0 0 0 0 0 0 msmgpio 7 Edge atmel_mxt_ts

#4 Updated by CD BSP-杜磊 about 2 years ago

  • Parent task set to #118493

#6 Updated by CD TPM-王祥林 about 2 years ago

  • Status changed from ASSIGNED to NEED_INFO

转到jira上跟踪。

#7 Updated by CD BSP-杜磊 about 2 years ago

  • Status changed from NEED_INFO to RESOLVED
  • Assignee changed from CD BSP-杜磊 to 移动测试一组_CDTS 刘强
  • % Done changed from 0 to 90
  • Root cause set to TP失效无报点

代码已入库，请使用6/13 V110版本进行复测

#8 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago

01.00.0110.C104版本验证50次未复现

#9 Updated by 智能系统测试组_TSCD 田科 about 2 years ago

Deal all,

在110版本验证PASS
结果：PASS
版本：user.01.00.0110.C104
步骤：1.上电设备 2.将副屏投屏PC 3.等待副屏进入屏保 4.向上滑动
次数：30
周边验证PASS
1.上电设备后，副屏长时间进入屏保状态后向上滑动，检查有无冻屏
2.挂多个后台，副屏进入屏保状态后向上滑动，检查有无冻屏
3.重启副屏，副屏进入屏保状态后向上滑动，检查有无冻屏

Thanks

#10 Updated by 智能系统测试组_TSCD 田科 about 2 years ago

Deal all,

在110版本验证PASS
结果：PASS
版本：user.01.00.0110.C105
FTP版本：ftp://cdiot@192.168.87.46/Pre_figure/ReleaseBuild/Pre_figure_turbox-c2130c-la1.1-qssi12-release_sorp/user/20230615/2247
步骤：1.上电设备 2.将副屏投屏PC 3.等待副屏进入屏保 4.向上滑动
次数：30
周边验证PASS
1.上电设备后，副屏长时间进入屏保状态后向上滑动，检查有无冻屏
2.挂多个后台，副屏进入屏保状态后向上滑动，检查有无冻屏
3.重启副屏，副屏进入屏保状态后向上滑动，检查有无冻屏

Thanks

#11 Updated by 移动测试一组_CDTS 刘强 about 2 years ago

在110版本验证PASS
结果：PASS
版本：user.01.00.0116.C105

步骤：1.上电设备 2.将副屏投屏PC 3.等待副屏进入屏保 4.向上滑动
次数：30
周边验证PASS
1.上电设备后，副屏长时间进入屏保状态后向上滑动，检查有无冻屏
2.挂多个后台，副屏进入屏保状态后向上滑动，检查有无冻屏
3.重启副屏，副屏进入屏保状态后向上滑动，检查有无冻屏

Thanks

#12 Updated by CDTS_TEST 王成 almost 2 years ago

  • Status changed from RESOLVED to VERIFIED

客户回复：116版本未出现冻屏情况，副屏运行正常，验证通过

#13 Updated by CDTS_TEST 王成 almost 2 years ago

  • Status changed from VERIFIED to CLOSED

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