Bug #118647

Bug #118493: 【BSP】--【VC1】【台架】-【客户现场】【0072中控】-中控网络不可用的情况下，中控操作整车下电，重启后TP不可用

【IOVDEV-33500】【内部】【VC1】【0095】【台架】【EE环境】【副屏】2023-06-08 15:12副屏出现触控失灵现象，无tp事件上报

Added by CDTS_Test 吴诗雨 about 2 years ago. Updated about 2 years ago.

Status:CLOSEDStart date:2023-06-08
Priority:UrgentDue date:
Assignee:移动测试一组_CDTS 刘强% Done:

80%

Category:冻屏
Target version:-
Need_Info:-- Found Version:【中控版本号】：03.02.0088.C103
【副屏版本号】：01.00.0106.C104
Resolution:-- Degrated:--
Severity:Critical Verified Version:
Reproducibility:Every time Fixed Version:
Test Type:ST Root cause:TP失效，无报点

Description

【环境信息】EE环境

【问题出现时间】：20230608 15:12

【前提条件】：副屏上电，网络正常

【操作步骤】

1.在副屏上正常进行操作；
【实际结果】

1.突然触控失灵。

【期望结果】

1.触控正常，在副屏上能够正常进行操作。
【备注】：
台架Log地址：https://ofs.human-horizons.com/#/download/index/dsxvM8KvmHo%3D

【当前开机次数】：副屏第109次开机

【应用版本】：/

【VIN】：HRYTTESTVINMGM816

【硬件版本号】：/
【中控版本号】：03.02.0088.C103
【副屏版本号】：01.00.0106.C104

History

#1 Updated by CDTS_Test 吴诗雨 about 2 years ago

log正在下载，稍后上传

#3 Updated by CD BSP-杜磊 about 2 years ago

  • Status changed from New to ASSIGNED
  • % Done changed from 0 to 20
  • Parent task set to #118493

在15:12分，发生TP 自检失败，并且i2c异常。TP无相应
000109_kernel_00003_230608_151924.log:393:06-08 15:12:01.758 0 0 I : [ 9561.158636] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:402:06-08 15:12:03.762 0 0 I : [ 9563.160775] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:411:06-08 15:12:05.782 0 0 I : [ 9565.183638] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:420:06-08 15:12:07.786 0 0 I : [ 9567.186759] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:429:06-08 15:12:09.791 0 0 I : [ 9569.189039] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:438:06-08 15:12:11.791 0 0 I : [ 9571.190527] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:447:06-08 15:12:13.795 0 0 I : [ 9573.192613] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:456:06-08 15:12:15.815 0 0 I : [ 9575.214661] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:465:06-08 15:12:17.819 0 0 I : [ 9577.218149] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:476:06-08 15:12:19.819 0 0 I : [ 9579.219616] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:488:06-08 15:12:21.823 0 0 I : [ 9581.223353] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:497:06-08 15:12:23.827 0 0 I : [ 9583.224449] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:506:06-08 15:12:25.847 0 0 I : [ 9585.247063] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:515:06-08 15:12:27.851 0 0 I : [ 9587.250312] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:531:06-08 15:12:29.855 0 0 I : [ 9589.252684] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:540:06-08 15:12:31.855 0 0 I : [ 9591.256025] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:549:06-08 15:12:33.859 0 0 I : [ 9593.258256] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:558:06-08 15:12:35.883 0 0 I : [ 9595.281111] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:567:06-08 15:12:37.883 0 0 I : [ 9597.283500] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:576:06-08 15:12:39.887 0 0 I : [ 9599.288033] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
000109_kernel_00003_230608_151924.log:586:06-08 15:12:41.887 0 0 E : [ 9601.287637] atmel_mxt_ts 0-004a: __mxt_read_reg: i2c transfer failed (-107)
000109_kernel_00003_230608_151924.log:587:06-08 15:12:41.887 0 0 E : [ 9601.287642] atmel_mxt_ts 0-004a: Failed to read T44/T144 and T5 (-107)

此问题与如下问题同件
https://share.thundersoft.com/redmine/issues/118493

#4 Updated by CDTS-TEST 周婷 about 2 years ago

  • Category changed from BSP to 冻屏

#5 Updated by CD TPM-王祥林 about 2 years ago

  • Status changed from ASSIGNED to NEED_INFO

此票转到JIRA上进行跟踪，后续在JIRA上更新comment

#6 Updated by CD BSP-杜磊 about 2 years ago

  • Status changed from NEED_INFO to RESOLVED
  • Assignee changed from CD BSP-杜磊 to 移动测试一组_CDTS 刘强
  • % Done changed from 20 to 80
  • Root cause set to TP失效，无报点

代码已入库，请使用6/13 V110版本进行复测

#7 Updated by 智能系统测试组_TSCD 田科 about 2 years ago

Deal all

在110版本未复现此问题，验证PASS
结果：PASS
版本：user.01.00.0110.C104
步骤：与Bug描述一致
次数：30
周边测试：PASS
1.填满内存的情况下，检查副屏是否冻屏
2.屏保情况下，检查副屏是否冻屏
备注：与此问题为同件问题（https://share.thundersoft.com/redmine/issues/118493）
概率问题，下个版本继续验证

Thanks

#8 Updated by 移动测试一组_CDTS 刘强 about 2 years ago

  • Status changed from RESOLVED to VERIFIED

客户110版本上回归验证通过

#9 Updated by 移动测试一组_CDTS 刘强 about 2 years ago

  • Status changed from VERIFIED to CLOSED

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