Bug #118044
IOVDEV-28906 【内部】【VC1】【0095】【台架】【EE环境】【副屏】【monkey命令】昨天晚上九点左右副屏跑monkey命令，早上八点40来的时候副屏黑屏
| Status: | CLOSED | Start date: | 2023-05-18 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: | CD TEST-方永红 | % Done: | 0% | |
| Category: | 依赖客户及其供应商解决 | |||
| Target version: | - | |||
| Need_Info: | -- | Found Version: | 01.00.0095 | |
| Resolution: | -- | Degrated: | -- | |
| Severity: | Critical | Verified Version: | ||
| Reproducibility: | Occasionally | Fixed Version: | ||
| Test Type: | Free Test | Root cause: |
Description
环境信息】EE环境
【问题出现时间】：20230518 08：47
【前提条件】：副屏上电
【操作步骤】
【前提条件】.副屏正常可以操作
1.执行monkey命令
【实际结果】
1.副屏黑屏点击无反应
【期望结果】
1.副屏正常再跑monkey命令
【备注】：
第129次开机
中间没有重启，跑monkey命令之前是第128次开机，早上过来副屏黑屏，先是给副屏掉电重启，副屏仍然黑屏无反应，然后是副屏控制器掉电重启，副屏正常重启
日志地址：https://ofs.human-horizons.com/#/download/index/AR44E6h85uQ%3D
【硬件版本号】：
【中控版本号】：03.02.0080.c101
【副屏版本号】：01.00.0095.c103
History
#2 Updated by CD FW 曹覃刚 about 2 years ago
- Category changed from BSP to 依赖客户及其供应商解决
- Status changed from New to NEED_INFO
- Assignee changed from CD FW 曹覃刚 to CDTS-TEST 周婷
Hi 周婷
https://ofs.human-horizons.com/#/download/index/AR44E6h85uQ%3D
从链接中下载的日志，是实时日志，缺少历史日志，且日志时间是0517的
请确认日志是否抓取正确以及上传正确，谢谢
#3 Updated by CDTS_Test 吴诗雨 about 2 years ago
- Category changed from 依赖客户及其供应商解决 to CD-FW
- Assignee changed from CDTS-TEST 周婷 to CD FW 曹覃刚
更新的日志已私发
#4 Updated by CD FW 曹覃刚 about 2 years ago
- Category changed from CD-FW to 依赖客户及其供应商解决
- Assignee changed from CD FW 曹覃刚 to CDTS_Test 吴诗雨
Hi 诗雨
如线下沟通 新抓的日志仍然是实时日志，不是历史日志
请同步抓取历史日志的方式给客户，并让他们从新抓取
#5 Updated by CD TPM-王祥林 about 2 years ago
#6 Updated by CD FW 曹覃刚 about 2 years ago
根据最新抓取的历史日志, 在129次开机检查上一次关机的原因，为触发了电压保护
FSEM_000129_0302_0518112356/prop.txt:264:[persist.sys.boot.reason.history]: [shutdown,trigger_voltage_protection,1684284514
reboot,9]
#7 Updated by CDTS-TEST 周婷 about 2 years ago
- Status changed from NEED_INFO to ASSIGNED
- Assignee changed from CDTS_Test 吴诗雨 to CD BSP-杜磊
请帮忙分析，谢谢
#8 Updated by CD TPM-王祥林 about 2 years ago
- Status changed from ASSIGNED to RESOLVED
- Assignee changed from CD BSP-杜磊 to CDTS-TEST 周婷
不是软件问题，是电压供电不足问题，已经转给客户测试去复验。
根据最新抓取的历史日志, 在129次开机检查上一次关机的原因，为触发了电压保护。
FSEM_000129_0302_0518112356/prop.txt:264:[persist.sys.boot.reason.history]: [shutdown,trigger_voltage_protection,1684284514
reboot,9]
所以此问题是外部电压异常导致设备关机了，非控制器和屏幕的问题。检查外部供电设备，保证供电充足后再进行复测。
#9 Updated by CD TPM-王祥林 about 2 years ago
第128次开机过程中05-17 14:53收到了MCU的关机指令。MCU只有收到KL15下电信号的情况才会给MPU发送关机指令。
05-17 14:53:23.961 655 669 V mpu_uart: recv data buf:[0x3c, 0x7, 0x0, 0x2, 0x14, 0x82, 0xaf, ]
05-17 14:53:23.966 2294 2444 D ProtectUartService: received uart notiy mpu to shutdown
05-17 14:53:23.972 1528 7318 I PowerManagerService: Powering off display group due to device_admin (groupId= 0, uid= 1000)...
05-17 14:53:23.972 1528 7318 I PowerManagerService: Going to sleep due to device_admin (uid 1000)...
05-17 14:53:23.974 1528 7318 I power_sleep_requested: 0
05-17 14:53:23.975 1528 1645 I PowerManagerService: Sleeping display group (groupId=0, uid=1000)...
05-17 14:53:23.975 1528 1645 I PowerManagerService: Sleeping (uid 1000)...
第129次开机时间已经在05-18 09:04左右。
#10 Updated by CD TPM-王祥林 about 2 years ago
需要测试确认，是否为外部环境给副屏发送了KL15下电信号。
#11 Updated by CDTS_TEST 王成 about 2 years ago
- Assignee changed from CDTS-TEST 周婷 to CD TEST-方永红
持续跟踪
#12 Updated by CD TEST-方永红 about 2 years ago
- Status changed from RESOLVED to VERIFIED
#13 Updated by CD TEST-方永红 about 2 years ago
- Status changed from VERIFIED to CLOSED