Bug #118925

【EVT】【AF】【王者荣耀】进入王者荣耀游戏后，上划进入多任务管理，再次点击王者荣耀出现黑屏

Added by SZTS_TEST 邹涛 about 2 years ago. Updated almost 2 years ago.

Status:CLOSEDStart date:2023-06-29
Priority:HighDue date:
Assignee:CD TEST-方永红% Done:

100%

Category:CD-FW
Target version:-
Need_Info:-- Found Version:FlatBuild_HH_MCE_FSE.M.D.user.01.00.C106(X106).202306290133
Resolution:WONTFIX Degrated:--
Severity:Critical Verified Version:
Reproducibility:Every time Fixed Version:
Test Type:ST Root cause:

Description

前置条件：
网络正常，已安装王者荣耀游戏
测试步骤：
1.打开王者荣耀，进入游戏界面
2.上划进人多任务管理
3.在多任务管理界面，再次点击打开王者荣耀
实际结果：
在多任务管理界面，再次点击打开王者荣耀出现黑屏
预期结果：
在多任务管理界面，再次点击打开王者荣耀不会出现黑屏、卡顿现象

中科创达软件股份有限公司20230629-150017.mp4 (33.1 MB) SZTS_TEST 邹涛, 2023-06-29 15:23

logcat.txt Magnifier (4.26 MB) SZTS_TEST 邹涛, 2023-06-29 15:23

bugreport-PassengerDisplay_CN-SKQ1.220201.001-2023-06-29-05-25-52.zip (3.8 MB) SZTS_TEST 邹涛, 2023-06-29 15:23

tlog.part1.rar (50 MB) SZTS_TEST 邹涛, 2023-06-29 15:23

tlog.part2.rar (41.5 MB) SZTS_TEST 邹涛, 2023-06-29 15:23

History

#1 Updated by CD TEST-方永红 about 2 years ago

  • Priority changed from Normal to High
  • Severity changed from Normal to Critical

#2 Updated by CD TEST-方永红 about 2 years ago

  • Category set to CD-FW

#3 Updated by CD FW 郑雷 almost 2 years ago

[当前状态]
从bugreport分析，黑屏是因为王者荣耀的合成Layer是黑色的SOLID_COLOR

@Display 4630946816427681409 HWC layers:
---------------------------------------------------------------------------------------------------------------------------------------------------------------
Layer name
Z | Window Type | Layer Class | Comp Type | Transform | Disp Frame (LTRB) | Source Crop (LTRB) | Frame Rate (Explicit) (Seamlessness) [Focused]
---------------------------------------------------------------------------------------------------------------------------------------------------------------
Background for SurfaceView[com.tence[...].tencent.tmgp.sgame.SGameActivity]#0
rel 2147483648 | 0 | 0 | SOLID_COLOR | 0 | 0 0 2560 1080 | 0.0 0.0 0.0 0.0 | [*]
--------------------------------------------------------------------------------------------------------------------------------------------------------------

Planner is disabled
h/w composer state:
h/w composer enabled

------------HWC----------------
HWC2 display_id: 0
layer: 959 z: 0 composition: SolidColor/SolidColor alpha: 255 format: ARGB_8888 dataspace:0x00000000 transform: 0/0/0 buffer_id: 0x0 secure: 0@

从logcat分析：
06-29 03:44:52.810 I/OMX-VDEC-1080P( 1210): C2D: Start color convertion
06-29 03:44:52.811 W/C2DColorConvert( 1210): calcLumaAlign: unknown format (3) passed for luma alignment number.
06-29 03:44:52.811 I/OMX-VDEC-1080P( 1210): C2D: Start color convertion
06-29 03:44:52.812 W/C2DColorConvert( 1210): calcLumaAlign: unknown format (3) passed for luma alignment number.
06-29 03:44:52.818 E/TGAVHVideoHubMgr(19378): init
06-29 03:44:52.819 W/System.err(19378): org.json.JSONException: End of input at character 0 of
06-29 03:44:52.819 W/System.err(19378): at org.json.JSONTokener.syntaxError(JSONTokener.java:460)
06-29 03:44:52.819 W/System.err(19378): at org.json.JSONTokener.nextValue(JSONTokener.java:101)
06-29 03:44:52.819 W/System.err(19378): at org.json.JSONObject.<init>(JSONObject.java:168)
06-29 03:44:52.819 W/System.err(19378): at org.json.JSONObject.<init>(JSONObject.java:185)
06-29 03:44:52.819 W/System.err(19378): at com.tencent.tga.videohub.base.VideoHubUtils.initSwitch(VideoHubUtils.java:22)
06-29 03:44:52.819 W/System.err(19378): at com.tencent.tga.videohub.base.VideoHubMgr.init(VideoHubMgr.java:58)
06-29 03:44:52.819 W/System.err(19378): at com.tencent.tga.videohub.TGAVideoHubMgr.init(TGAVideoHubMgr.java:16)
06-29 03:44:52.819 W/System.err(19378): at com.unity3d.player.UnityPlayer.nativeRender(Native Method)
06-29 03:44:52.819 W/System.err(19378): at com.unity3d.player.UnityPlayer.c(Unknown Source:0)
06-29 03:44:52.819 W/System.err(19378): at com.unity3d.player.UnityPlayer$d$1.handleMessage(Unknown Source:131)
06-29 03:44:52.819 W/System.err(19378): at android.os.Handler.dispatchMessage(Handler.java:102)
06-29 03:44:52.819 W/System.err(19378): at android.os.Looper.loopOnce(Looper.java:201)
06-29 03:44:52.819 W/System.err(19378): at android.os.Looper.loop(Looper.java:288)
06-29 03:44:52.819 W/System.err(19378): at com.unity3d.player.UnityPlayer$d.run(Unknown Source:20)

06-29 03:44:52.820 E/HttpThreadPoolMgr(19378): HttpThreadPoolMgr init
06-29 03:44:52.835 I/SDKConfigMgr(19378): start async task to load config, retry time:0, loaded:false, loading:false
06-29 03:44:52.835 E/MessageManger(19378): android.content.pm.PackageManager$NameNotFoundException: com.tencent.gamehelper.smoba
06-29 03:44:52.835 E/MessageManger(19378): at android.app.ApplicationPackageManager.getPackageInfoAsUser(ApplicationPackageManager.java:241)
06-29 03:44:52.835 E/MessageManger(19378): at android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:213)
06-29 03:44:52.835 E/MessageManger(19378): at com.tencent.tgp.wzry.gameplugin.RemoteMsgManager.isPkgInstalled(RemoteMsgManager.java:227)
06-29 03:44:52.835 E/MessageManger(19378): at com.tencent.tgp.wzry.gameplugin.RemoteMsgManager.<init>(RemoteMsgManager.java:131)
06-29 03:44:52.835 E/MessageManger(19378): at com.tencent.tgp.wzry.gameplugin.RemoteMsgManager.getInstance(RemoteMsgManager.java:168)
06-29 03:44:52.835 E/MessageManger(19378): at com.unity3d.player.UnityPlayer.nativeRender(Native Method)
06-29 03:44:52.835 E/MessageManger(19378): at com.unity3d.player.UnityPlayer.c(Unknown Source:0)
06-29 03:44:52.835 E/MessageManger(19378): at com.unity3d.player.UnityPlayer$d$1.handleMessage(Unknown Source:131)
06-29 03:44:52.835 E/MessageManger(19378): at android.os.Handler.dispatchMessage(Handler.java:102)
06-29 03:44:52.835 E/MessageManger(19378): at android.os.Looper.loopOnce(Looper.java:201)
06-29 03:44:52.835 E/MessageManger(19378): at android.os.Looper.loop(Looper.java:288)
06-29 03:44:52.835 E/MessageManger(19378): at com.unity3d.player.UnityPlayer$d.run(Unknown Source:20)
06-29 03:44:52.835 D/MessageManger(19378): isinstall detect takes:0
06-29 03:44:52.835 I/MessageManger(19378): clientPkg:com.tencent.gamehelper
06-29 03:44:52.835 D/SDKConfigMgr(19378): android.content.pm.PackageManager$NameNotFoundException: com.tencent.gamehelper
06-29 03:44:52.835 D/SDKConfigMgr(19378): at android.app.ApplicationPackageManager.getPackageInfoAsUser(ApplicationPackageManager.java:241)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:213)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getAppVersion(SDKConfigMgr.java:235)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getGameHelperAppVersion(SDKConfigMgr.java:222)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getConfigUrl(SDKConfigMgr.java:114)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.loadConfigSync(SDKConfigMgr.java:158)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.access$200(SDKConfigMgr.java:22)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr$1.run(SDKConfigMgr.java:103)
06-29 03:44:52.835 D/SDKConfigMgr(19378): at java.lang.Thread.run(Thread.java:920)
06-29 03:44:52.836 D/SDKConfigMgr(19378): android.content.pm.PackageManager$NameNotFoundException: com.tencent.gamehelper.smoba
06-29 03:44:52.836 D/SDKConfigMgr(19378): at android.app.ApplicationPackageManager.getPackageInfoAsUser(ApplicationPackageManager.java:241)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:213)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getAppVersion(SDKConfigMgr.java:235)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getGameHelperSmobaAppVersion(SDKConfigMgr.java:229)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.getConfigUrl(SDKConfigMgr.java:115)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.loadConfigSync(SDKConfigMgr.java:158)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr.access$200(SDKConfigMgr.java:22)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at com.tencent.tgp.wzry.gameplugin.SDKConfigMgr$1.run(SDKConfigMgr.java:103)
06-29 03:44:52.836 D/SDKConfigMgr(19378): at java.lang.Thread.run(Thread.java:920)
06-29 03:44:52.836 W/ActivityManager( 1522): Unable to start service Intent { act=com.tencent.tgp.wzry.gameplugin pkg=com.tencent.gamehelper } U=0: not found
06-29 03:44:52.836 I/MessageManger(19378): binding to pkg com.tencent.gamehelper, result:false
06-29 03:44:52.837 D/SDKConfigMgr(19378): configUrl:http://qt.qq.com/lua/tgp_app/get_sdk_config?model=PassengerDisplay&game_ver=804010602&gamehelper_ver=0&gamehelper_smoba_ver=0&os_ver=31&os_type=Android&ram=7710
06-29 03:44:52.837 E/MessageManger(19378): android.content.pm.PackageManager$NameNotFoundException: com.tencent.gamehelper
06-29 03:44:52.837 E/MessageManger(19378): at android.app.ApplicationPackageManager.getPackageInfoAsUser(ApplicationPackageManager.java:241)
06-29 03:44:52.837 E/MessageManger(19378): at android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:213)
06-29 03:44:52.837 E/MessageManger(19378): at com.tencent.tgp.wzry.gameplugin.RemoteMsgManager.isPkgInstalled(RemoteMsgManager.java:227)
06-29 03:44:52.837 E/MessageManger(19378): at com.tencent.tgp.wzry.gameplugin.RemoteMsgManager.isPluginInstalled(RemoteMsgManager.java:148)
06-29 03:44:52.837 E/MessageManger(19378): at com.unity3d.player.UnityPlayer.nativeRender(Native Method)
06-29 03:44:52.837 E/MessageManger(19378): at com.unity3d.player.UnityPlayer.c(Unknown Source:0)
06-29 03:44:52.837 E/MessageManger(19378): at com.unity3d.player.UnityPlayer$d$1.handleMessage(Unknown Source:131)
06-29 03:44:52.837 E/MessageManger(19378): at android.os.Handler.dispatchMessage(Handler.java:102)
06-29 03:44:52.837 E/MessageManger(19378): at android.os.Looper.loopOnce(Looper.java:201)
06-29 03:44:52.837 E/MessageManger(19378): at android.os.Looper.loop(Looper.java:288)
06-29 03:44:52.837 E/MessageManger(19378): at com.unity3d.player.UnityPlayer$d.run(Unknown Source:20)
06-29 03:44:52.837 D/MessageManger(19378): isinstall detect takes:0
06-29 03:44:52.837 D/MessageManger(19378): isinstall detect takes:0
06-29 03:44:52.837 I/MessageManger(19378): plugin not installed:com.tencent.gamehelper
06-29 03:44:52.891 I/OMX-VDEC-1080P( 1210): C2D: Start color convertion
06-29 03:44:52.892 W/C2DColorConvert( 1210): calcLumaAlign: unknown format (3) passed for luma alignment number.
06-29 03:44:52.931 I/OMX-VDEC-1080P( 1210): C2D: Start color convertion
06-29 03:44:52.932 W/C2DColorConvert( 1210): calcLumaAlign: unknown format (3) passed for luma alignment number.
06-29 03:44:52.933 W/HttpUtil(19378): status code :202
06-29 03:44:52.933 E/HttpUtil(19378): download error, status:202, url:http://qt.qq.com/lua/tgp_app/get_sdk_config?model=PassengerDisplay&game_ver=804010602&gamehelper_ver=0&gamehelper_smoba_ver=0&os_ver=31&os_type=Android&ram=7710
.....
06-29 03:45:15.109 W/Unity (19378): The referenced script on this Behaviour (Game Object '10600_XiaoQiao_Show1') is missing! (Filename: Line: 1763)
06-29 03:45:15.112 D/IL2CPP (19378): WalkStack, base address = 0x71b5637000.
06-29 03:45:15.112 W/Unity (19378): The referenced script on this Behaviour (Game Object 'HeroShowCamera') is missing! (Filename: Line: 1763)

在游戏界面点击没反应，是因为10600_XiaoQiao_Show1相关的script丢失。
此问题应该是游戏本身的原因。

#4 Updated by CD FW 郑雷 almost 2 years ago

  • % Done changed from 0 to 100

#5 Updated by CD FW 郑雷 almost 2 years ago

  • Assignee changed from CD FW 郑雷 to SZTS_TEST 邹涛

#6 Updated by CDTS_TEST 王成 almost 2 years ago

  • Assignee changed from SZTS_TEST 邹涛 to CD TEST-方永红

#7 Updated by CD TEST-方永红 almost 2 years ago

  • Status changed from New to RESOLVED
  • Resolution changed from -- to WONTFIX

7.12
确认为应用自身问题

#8 Updated by CD TEST-方永红 almost 2 years ago

  • Status changed from RESOLVED to VERIFIED

#9 Updated by CD TEST-方永红 almost 2 years ago

  • Status changed from VERIFIED to CLOSED

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