Bug #118878
【EVT】【AF】【副屏】【原神】打开原神黑屏
| Status: | New | Start date: | 2023-06-21 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | CD SYSTEM-夏旭 | % Done: | 0% | |
| Category: | SYSTEM | |||
| Target version: | - | |||
| Need_Info: | -- | Found Version: | FlatBuild_HH_MCE_FSE.M.R.user.01.00.0112.C105(X105) | |
| Resolution: | -- | Degrated: | -- | |
| Severity: | Normal | Verified Version: | ||
| Reproducibility: | Every time | Fixed Version: | ||
| Test Type: | ST | Root cause: |
Description
【问题出现时间】：2023.6.21 15:50
【开机次数】：第289次
【前提条件】：
副屏上电，已安装原神游戏
【问题操作步骤】：
点击打开原神黑屏
【实际结果】：点击打开原神黑屏
【期望结果】：打开原神游戏不会出现黑屏现象
logcat.txt 
(4.33 MB)
中科创达软件股份有限公司20230621-165618.mp4 (35.4 MB)
FSEM_000289_0106_0621153036.tar.gz (96.8 KB)
FSEM_000289_0107_0621155429.tar.gz (96.8 KB)
Related issues
History
#1 Updated by SZTS_TEST 邹涛 about 2 years ago
- Subject changed from 【DVT】【副屏】【原神】打开原神黑屏 to 【EVT】【AF】【副屏】【原神】打开原神黑屏
#2 Updated by 物联网测试组_CDTS 唐霞 about 2 years ago
打开游戏《巅峰极速》也黑屏
#3 Updated by CD TPM-王祥林 about 2 years ago
- Assignee changed from CD TPM-王祥林 to CD SYSTEM-胡兵
#4 Updated by CD TPM-王祥林 about 2 years ago
- Category set to SYSTEM
#5 Updated by CD SYSTEM-夏旭 about 2 years ago
【当前分析】
通过本地验证，网易云无法打开。然后再次打开原神 大概率存在长时间黑屏现象。从最近任务栏中重新点开原神，会自动恢复
后续通过升级网易云，网易云正常打开，原神也可以正常使用。
#6 Updated by CD TEST-方永红 about 2 years ago
6.25
复现此问题
#7 Updated by SZTS_TEST 邹涛 about 2 years ago
FlatBuild_HH_MCE_FSE.M.R.user.01.00.0114.C106版本未复现
#8 Updated by CDTS-TEST 周婷 almost 2 years ago
- Assignee changed from CD SYSTEM-胡兵 to CD SYSTEM-夏旭